Any organisation can construct an impressive mission statement for itself, aiming to be the “go-to” or best in the world, or claiming to offer services or delivery performance that competitors just can’t match. A visiting customer, however, may find little proof in the form of hard data.
Companies that are certified to AS9100 are required to record data on key performance indicators like on-time deliveries, the time taken to prepare quotes, number of repeat orders received, and suppliers’ delivery performance. This is the kind of information technology companies need to know in order to identify the best manufacturing partner for their needs. Continue reading